Published on: 3/28/2024
2 minute read
How to submit a support request
You can now submit an inquiry or support request using CMS Connect by using the form here. (Tip: Bookmark this page for easy access.)
On the support portal, you’ll need to provide:
- Your name
- Your phone number
- Your email
- Your CMS Point of Contact
- This includes the CMS Government Task Lead (GTL), Contracting Officer Representative (COR), or the IT Product Owner, Business/System Owner
- Summary of the problem or inquiry
- A description of the problem or inquiry (Tip: Make sure to include any related record, POA&M, or CAAT numbers)
Optionally you can include:
- A backup requestor (who can answer questions related to the ticket)
- The FISMA acronym if applicable
- Any screenshots or attachments
FAQs
Can I still ask for support on the cfacts-community slack channel?
If you have a question for the larger community of users or just a quick question about CFACTS in general, you still use slack. We recommend submitting a ticket when asking for permissions, troubleshooting, or an inquiry.
Who do I contact if I need to expediate the request?
If you need your request handled quickly, please email Kallah Hatcherian kallah.hatcherian@cms.hhs.gov and cc Juan Corral juan.corral@cms.hhs.gov. Please include the ticket number or summary and reason for expediating. Additionally, you can also post your question on the #cfacts_community slack channel, other CFACTS users might know the solution and CFACTS team monitors the channel.